At GLAASH, your satisfaction means everything to us. While we wish we could accept all change-of-mind returns, we follow strict beauty hygiene standards to ensure your safety. Here's how our return and exchange process works:
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Last updated: June 2025
1. What Can Be Returned?
2. What Cannot Be Returned?
3. Return Conditions
4. Exchange Process
5. Return Shipping
6. Refunds
7. Need Help?
1. What Can Be Returned?
We accept returns only if:
You received a wrong product
The item is damaged, leaked, or defective on arrival
2. What Cannot Be Returned?
Due to health & safety concerns, we cannot accept returns or exchanges for:
Opened or used products
Items with broken seals
Change of mind or dislike after use
Sale or discounted items
3. Return Conditions
To qualify for a return:
Report the issue within 48 hours of delivery.
Share a clear unboxing video showing the issue.
Product must be in its original, unopened condition.
Returns without unboxing proof may not be accepted.
4. Exchange Process
If your request qualifies:
We’ll offer an exchange for the same or similar item, based on availability.
If the item is out of stock, we may issue store credit or a refund.
5. Return Shipping
If the return is due to a GLAASH error (wrong or damaged item), we’ll cover the return shipping.
If it’s a customer-side issue, shipping cost will be borne by the customer.
6. Refunds
Approved refunds will be processed within 5–7 working days to your original payment method or via bank transfer.
7. Need Help?
Our customer support team is here to help you with any shipping queries:
